Croma Elure Facial Wash

The ELURE Advanced Facial Wash thoroughly cleanses the face and effectively removes impurities. The facial cleanser in the form of a gentle foam is rich in effective ingredients and particularly gentle, creamy and odourless. Even excess oil and dead skin cells are effectively removed, leaving the skin soft and even in the long term. It also prepares the skin for treatment with other ELURE products, acting as a pre-conditioner for ELURE Advanced Brightening Lotion and ELURE Advanced Brightening Night Cream. A regular treatment with ELURE Advanced Facial Wash gives an even complexion and leaves the face clean and clarified.

The Steps to the perfect Elure result

IN THE MORNING:
PRE-CLEANSING with ELURE Advanced Facial Wash:
This product should be applied in the morning as a facial cleanser in preparation for the next step of the Elure treatment.
TREATMENT with ELURE Advanced Brightening Lotion:
After pre-cleansing, carefully apply and massage the lotion containing the Melanozyme enzyme solution (dispenser 1), followed by the enzyme activator (dispenser 2), onto the skin.

IN THE EVENING:
PRE-CLEANSING with ELURE Advanced Facial Wash:
Facial wash should also be used in the evening in preparation for the next step of the Elure treatment.
TREATMENT with ELURE Advanced Brightening Night Cream:
The product consists of two dispensers. After pre-cleansing the face, the cream containing the Melanozyme enzyme solution (purple dispenser) and then the Enzyme Activator (white dispenser) can be carefully applied to the skin and massaged in.

It is recommended to follow this routine for at least 28 days in order to notice the first visible and satisfactory results.

The superb Elure Products

Elure is a range of products from Croma, an innovative company from Austria. Elure offers skin care products that are unique on the market. They are also clinically tested and are particularly strong and effective, but also safe and gentle. Elure products are based on a unique formula specifically designed to combat dark spots on the skin, known as hyperpigmentation, which usually appears with advancing age. There is a unique science behind the company's evolutionary Advanced Skin Brightening Solution, which contains the newly discovered but naturally occurring "melanozyme". This enzyme corrects uneven and dull skin tone, as well as unwanted discolouration of the skin, by sustainably breaking down overproduced melanin under the skin. A radiant and even facial skin is the result achieved by Elure products. They are also free of exfoliating ingredients, meaning they are not rejected by the body and therefore do not cause inflammation or other side effects. Elure provides a glowing, smooth complexion and youthful-looking skin that lasts all year round. In addition, the products are suitable for all skin types and can therefore be used by everyone. The following products are included in the Elure range:
ELURE Advanced Facial Wash,
ELURE Advanced Brightening Lotion,
ELURE Advanced Brightening Night Cream.

Treatment areas: Ideally suited for the cleansing treatment of the following areas: Forehead Eye area Nose area Cheeks Mouth area Chin	Content: 100ml ELURE Advanced Facial Wash Main ingredients include: Water, Glycerin, Stearic Acid.

Filler Lux Shipping Policy

Welcome to Filler Lux. We ask that you carefully read our Shipping Policy to understand how we handle the delivery of your orders. By placing an order with Filler Lux, you agree to abide by the terms outlined in this policy. We encourage you to review this information before making a purchase. Should you have any questions or require assistance, our Customer Support team is available to help.

 1. Shipping Address

All orders will be dispatched to the shipping address provided by the customer during the checkout process. It is the customer’s responsibility to ensure that the shipping address is accurate and complete. Filler Lux cannot be held responsible for orders shipped to incorrect or incomplete addresses. Orders returned due to an incorrect or incomplete address, or failure to collect from a designated collection point, will require the purchase of new shipping before orders can be reshipped. If customers opt to cancel and request a refund, the refund will be processed minus the shipping and return shipping costs. Additionally, a 15% restocking fee will apply. We regret that shipping costs cannot be refunded or reshipments provided for orders delivered to incorrect addresses or returned as undeliverable. Should your package be returned to us as undeliverable, you may request a refund of the order total, minus shipping and restocking fees, either as store credit or back to your original payment method.

If you realize that you have provided an incorrect address and the order has not yet shipped, you can change or cancel the order in your personal account. Please note that Filler Lux cannot cancel or alter orders that have already been dispatched.

 2. Shipping Timeframes 

Shipping timeframes are outlined on our website and may vary depending on the destination and the shipping method selected during checkout. While we strive to fulfill and ship orders within the specified timeframes, please be aware that shipping times may be subject to delays during peak seasons or due to unforeseen circumstances. The total time from placing the order to delivery includes a ‘Processing’ period (time for us to pick, pack, and ship the order) and a ‘Shipping’ period, which begins when our shipping partners receive the goods. We endeavor to keep the ‘Processing’ period within the stated timeframe, but ‘Shipping’ periods are subject to the shipping carrier’s network capacities, with quoted timeframes based on typical carrier delivery times.

3. Handling Time

Orders placed before 3 PM EST (UTC-05) will be given to the shipping carrier for shipment the same day, and orders placed after that time will be given to the shipping carrier for shipment the next business day(The information on the shipping deadlines for temperature-controlled goods can be found in section 9). Our warehouse is open Monday through Friday during standard business hours, excluding national holidays. We make every effort to minimize shipping delays during holidays and other non-business periods.

4. Shipping Methods

Filler Lux offers a variety of shipping methods, including standard and expedited options. The availability of these methods may vary depending on your shipping destination, the size, and the weight of your order. You can select your preferred shipping method during the checkout process.

5. Shipping Costs

Shipping costs are calculated based on the weight of the cart, shipping address, and order value and will be displayed during checkout for your review. We offer various shipping services, which will vary based on cart weight and shipping address. Free shipping is available for select addresses on orders over $100 (excluding digital products, temperature-sensitive items, Route Package Protection, taxes, or other duties). Free shipping must be selected during checkout and is not automatically applied. Filler Lux reserves the right to modify or remove the free shipping offer at any time without notice. Should our shipping costs exceed the value of the order, we reserve the right to cancel the order or request additional payment to cover shipping expenses.

6. Tracking Information 

Once your order has been shipped, you will receive an email notification containing tracking information, allowing you to monitor your shipment’s progress. Please note that it can take up to 2 business days for tracking information to become available after the carrier has collected your order.

7. Shipping Restrictions and Exclusions

Filler Lux reserves the right to impose shipping restrictions and exclusions based on factors including but not limited to:

• Legal restrictions or regulations in certain countries or regions.

• Incomplete or inaccurate shipping address information.

• Payment issues, such as failed transactions or fraud concerns.

• Unforeseen events or natural disasters impacting shipping operations.

We may contact customers to request additional information or documentation to fulfill certain orders. If an item or order is unavailable for fulfillment due to a restriction or exclusion, and payment has already been made, a refund will be processed according to our standard refund policy.

8. International Shipping

We offer international shipping to numerous countries. However, please be aware that customs and import regulations vary by country. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their respective governments. Filler Lux is not liable for additional fees or charges requested by authorities before goods are delivered. Goods held by customs are at the customer’s expense. Orders abandoned or refused due to unpaid customs charges will be subject to all return shipping costs, including the original outbound shipping cost. It is the customer’s responsibility to be aware of their country’s import regulations. If a package is held at customs, we recommend contacting your local customs office to either release the package or have it returned to us. A refund for the products will only be processed once the returned package is received by us. Please note that Filler Lux does not take responsibility for seized goods.

9. Products Requiring Temperature Control

Filler Lux assumes responsibility for the safety of temperature-sensitive products only when the customer opts for Overnight delivery. In all other circumstances, Filler Lux cannot be held liable for delays, damages, or temperature violations occurring during transit. Claims made under these circumstances will be dismissed. Customers are responsible for selecting the appropriate shipping method during checkout. For specific items, express shipping is mandatory, particularly for toxin products and specific peels. Orders for temperature-sensitive items will be shipped separately from other products in your order and will include an ice pack in a protective thermal bag to maintain their safety during transit. Please select Overnight delivery to ensure the product maintains its quality upon arrival.

Temperature-controlled goods are shipped Monday through Thursday only. Orders placed on Thursday after 3:00 PM EST (UTC-05:00), or on Friday, Saturday, or Sunday, will be held for dispatch on the following Monday to avoid extended transit times over the weekend. This ensures your items arrive in peak condition.

10. Backorders

If we do not have all the products from your order in stock, dispatch will typically occur within 3-6 business days unless otherwise informed. 

11. Couriers

We partner with reliable courier services to deliver your orders:

• DHL (International)

• UPS (Ground, Second Day, Next Day)

• USPS 

12. Lost Parcels & Delayed Shipments

Filler Lux cannot be held responsible for any loss or damage of products during shipping. However, if your order arrives in a damaged condition, we recommend contacting the shipment carrier immediately to file a claim. Please retain all packaging materials and damaged products until the claim is resolved. In the unfortunate event that your package is lost during shipment, we advise filing a claim with the shipping carrier or insurance company promptly. 

13. Package Insurance

We strongly encourage adding delivery insurance to your order.

Filler Lux has partnered with Route, a package protection and tracking solution, to offer our customers the best possible delivery experience. Route provides low-cost shipping protection, safeguarding your package against loss, theft, or damage during transit. Additionally, Route offers a mobile app to visually track all your online orders in one place. The app is available on both Android and Apple app stores.

If you experience an issue with your order, please file a claim with Route’s team here. 

This Shipping Policy is designed to ensure transparency and clarity in our shipping processes. We appreciate your understanding and cooperation as we strive to provide the best service possible.